Complaints Process
NZASA’s mandate concentrates on the safety of the public - keeping patients safe. A key part of that mandate is being committed to helping practitioners maintain standards of professional, ethical and clinical competency. A link to the NZASA Code of Ethics is provided here.
All practitioners are required to adhere to the Health and Disability Commission (HDC) Code of Ethics. A copy of this Code of Ethics is required to be on display or available in all NZASA-approved clinics.
The HDC Code of Health and Disability Services Consumers' Rights (the Code) -a resource for patients - is accessible [here].
If a patient wishes to file a complaint against a NZASA-registered acupuncturist, the appropriate procedure is to make a formal complaint in writing or by e-mail to NZASA (nzasainc@xtra.co.nz) and optionally send a copy to the HDC. Note that potential complaints made directly to HDC will normally be referred to NZASA (as the self-regulator) for initial investigation.
The NZASA Constitution outlines the Disciplinary and Complaints Procedure. That procedure can be viewed [here].
NZASA follows HPCA protocols, takes all potential complaints seriously, seeks advice from HDC and/or independent legal opinion if required and has removed registrants from practice for serious offences.